Puppet Planet Update Status

Greetings oh patient ones. I am posting to update everyone on my current order status. It is January 9th, and although several orders shipped since my last post in December, I am still a little behind.

My internet email problems turned out to require a major overhaul of the wiring system in the new home I am renting and this required quite a bit of my time while workers were here over the course of several days to get me up and running. As a result, it set my schedule back quite a bit.

Over the course of the past few weeks, I have received word of several people not hearing from me. I sent out a mass email on December 17th to everyone with pending orders on my schedule. I received responses from many, but not all on the list. And some of those people on the list said they never received that email.

If you have not heard from me either via email or phone in December, then please contact me immediately so that I can follow up with you. Please provide an alternate email address in the event that your host is blocking messages from my company for some reason. Links might be causing my messages to go into some spam filters as well, please check those.

I am hoping to have everyone caught up in less than a month, but due to the delay in my original schedule and the lack of response from some of my customers, there are some orders that may take longer than that. I've sent emails out to confirm details on some orders that did not have full descriptions as of yet because the customer needed more time to decide what they wanted.... I'm not getting responses from all of you on my questions about fabric and other supplies to order. I need this information to complete your puppet!

Also, if anyone knows Laverne Seibert please let him know that I am trying to reach him. He has sent emails to which I am responding but getting time out errors bounced back from his host. I attempted to return his phone calls using the number he provided, but it's a business that has never heard of him.

There are still emails in my inbox that I have not gotten too. I am trying to balance the time spent answering emails and time working on puppets. I don't have hired help, and can't afford to hire anyone yet. My lack of ability to respond was the reason why I sent out the mass mailing, but someone suggested that my internet provider (Charter) may have a limit on the number of recipients in a message which would explain why some people received my update and others did not. I work on the emails daily, but new incoming messages are being added as I try to work through my inbox and isn't allowing me to get to the older ones quickly.

Finally, I want to send my most heartfelt Thank You to those that have been so patient with me through the rough times that my family is having. Many of you have emailed just asking for updates how we are doing, what we did for the holidays, etc. One customer, Dr. Mazzola, whom I met at Kidabra made Christmas possible for my daughter's this year. I hope he's not upset at me for revealing him, but he was so kind to have sent gift cards so that I could buy gifts for my girls even though his order is behind like everyone else. New neighbors I just met also pitched in to help with gifts and groceries while I waited for the local state assistance to finalize paperwork to help us out with food.

I did go through a bout of depression , but I'm just working through it and know that eventually there will be light at the end of the tunnel! Things are looking up while I try to dig myself out of this mess. I am so grateful for everyone's understanding and I will continue to work daily so that all of your orders are fulfilled as soon as possible.

Thank You,
-Michele Acquin